Why Choose True North?
True North Psychology is committed to client-focused, evidence-based care, with a determination to embed this philosophy into all processes that support the client's journey.
Here are some of the principles that guide us as your psychologists in Brisbane.
01
Referral Triage
Referrals received by True North are triaged by our administration team, who have all either completed or are close to graduating from a Bachelor's Degree in Psychology in Brisbane. They also perform intake calls, helping to match clients with the most suitable psychologist. In addition, for complex referrals, a screening call may be performed by a provisional psychologist for additional information prior to booking the initial appointment.
02
Accountability
Once received, True North assumes accountability for reaching out to the client, making the booking process simple and assisting clients with any concerns. If we cannot make contact, we will alert the referring practitioner.
03
Autonomy
We have many psychologists on our team, covering a wide variety of special interests and lived experience. We listen to clients, hear their stories, and are able to recommend options for them to choose from and select the psychologist whom they feel will best suit their needs.
04
Communication
We value communication and a team-care approach, where our clients feel supported by their healthcare providers. Our psychologists keep referring practitioners updated from the start and throughout the client's treatment journey.
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05
Environment
Our clinic rooms are peaceful, quiet, leafy and full of natural light. We ensure that clients are made comfortable with plenty of cushions and a hot or cold drink on arrival. Each room feels cosy and private as we support clients to explore their stories.
06
Engagement
Life gets busy; when our clients need support to continue therapy, we offer check-ins to offer future appointments. We don't leave clients without contact, and when a client is discharged from care there is a formal handover back to the referring practitioner.
07
Clinical Governance
We uphold best-practice care through strict clinical governance, featuring evidence-based interventions, regular supervision, and thorough oversight. This ensures ongoing quality improvement and instills confidence in the care we deliver.
08
Feedback Informed Therapy
We prioritise client involvement by regularly reviewing progress and adapting treatment based on ongoing feedback. The Feedback Informed approach ensures that therapy is guided by your needs and goals. With the integration of deliberate practice and in-house supervision, we are committed to enhancing our skills and ensuring a collaborative, responsive therapeutic experience.
